Paypal's found a new way to annoy my friend and this has happened twice.
Basically, what would happen is someone would comission art, the art would be done and then later down the road, parent calls saying their kid didn't have persmission to use their credit card and expects a refund even though labor is not refundable and letting their kid get ahold of their credit card was not a nobel prize winning idea on their part.
Paypal sadly isn't helping matters in that the last person who pulled this stunt simply reported that he didn't get the item he paid for and apparently Paypal just accepts that claim unchallenged and so my friend had to fight a big ordeal to get the money returned and he's not looking foreward to doing that again.
Anyone know what can be done about this? Particularily how to prevent it in the future?
I don't have experience with any of them specifically, but there are services online that aren't exactly like PayPal, but they're escrow services: the person pays the money, but instead of going to the service provider immediately it's held in escrow until the service is done or the goods delivered or whatever. That might be an idea.
Also, how did he deliver the art to them? If by mail or shipping, he should have requested a return receipt; if he delivered it himself, he should have gotten them to sign a certificate of receipt.
It's sent through AIM or posted online.
I think those escrow services I mention handle electronic delivery.